14 days
Return window
You may request a return within 14 days after the order is delivered. To start a return, email support@filtermediadepot.com with your order number, the item you want to return, and the reason for the request.
Return & Refund Policy
Filter Media Depot accepts returns for eligible US orders within 14 days of delivery. This policy applies to non-defective returns, damaged items, defective items, and incorrect items.
Free label
Return shipping
Approved returns receive a free prepaid return label. We do not charge a restocking fee for approved returns.
New condition
Return condition
Items must be unused, unopened, and in resellable condition with the original packaging, unless the return is approved by customer support because the item arrived damaged, defective, incorrect, or otherwise needs review.
After receipt
Refund timing
After we receive and inspect the returned item, approved refunds are issued to the original payment method within 5 business days. Your bank or payment provider may need additional time to post the refund.
Damaged, defective, or incorrect items
Email support@filtermediadepot.com within 14 days of delivery with your order number and clear photos. We will review the issue and help with a free return label, replacement, refund, or other appropriate resolution.
Items that cannot be returned
Opened, used, installed, altered, or non-resellable items are not eligible for return unless customer support approves the return because of a product defect, shipping damage, incorrect shipment, or another order issue.